WhatsApp Business
Overall Satisfaction with WhatsApp Business
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
Pros
- Notification management based on timing.
- API suport.
- Automatic quick reply to incoming messages.
Cons
- Connectivity: your phone should be connected to the network to be available.
- Nuisance: groups sometimes can be tedious if they are not muted.
- API support can be improved.
- Team connection.
- Availability.
- Integration.
- Skype for Business (formerly Lync)
Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to contact you on WhatsApp Business, since they probably use it in their everyday life.
Do you think WhatsApp Business delivers good value for the price?
Yes
Are you happy with WhatsApp Business's feature set?
Yes
Did WhatsApp Business live up to sales and marketing promises?
No
Did implementation of WhatsApp Business go as expected?
Yes
Would you buy WhatsApp Business again?
Yes
Comments
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