WhatsApp Business
April 30, 2020

WhatsApp Business

Salvatore Tramonte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WhatsApp Business

WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
  • Notification management based on timing.
  • API suport.
  • Automatic quick reply to incoming messages.
  • Connectivity: your phone should be connected to the network to be available.
  • Nuisance: groups sometimes can be tedious if they are not muted.
  • API support can be improved.
  • Team connection.
  • Availability.
  • Integration.
Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to contact you on WhatsApp Business, since they probably use it in their everyday life.
I never contact them.

Do you think WhatsApp Business delivers good value for the price?


Are you happy with WhatsApp Business's feature set?


Did WhatsApp Business live up to sales and marketing promises?


Did implementation of WhatsApp Business go as expected?


Would you buy WhatsApp Business again?


WhatsApp Business is good for managing relationships with clients and customers. It fits well in small to medium sized enterprises. In my opinion it is not the right choice for big firms.
WhatsApp Business provides API access that enables developers to integrate it into their software. In my company we implemented a Chatbot in WhatsApp Business to answer back to our clients.