Acquia DAM (Widen) your DAM but get help before implementing
April 24, 2023

Acquia DAM (Widen) your DAM but get help before implementing

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acquia DAM (Widen)

We use Acquia DAM (Widen) to create portals, share marketing collateral with customers, but also internally to share approved materials.

Pros

  • export links of collection
  • thumbnails
  • easy to filter

Cons

  • In my opinion, way too complex and hard to figure out some of the ways to create collections
  • portals are great, but not enough flexibility with the colors and tools
  • I think it should be able to create totally separate areas in one business
  • Could have been very impactful it it was easier to access data
1) Not international and available in global time zones 2) Too many different people with different knowledge....conflicting information 3) Too hard to get answers

Do you think Acquia DAM (Widen) delivers good value for the price?

Not sure

Are you happy with Acquia DAM (Widen)'s feature set?

No

Did Acquia DAM (Widen) live up to sales and marketing promises?

No

Did implementation of Acquia DAM (Widen) go as expected?

No

Would you buy Acquia DAM (Widen) again?

No

I think Acquia DAM (Widen) has the potential to be extraordinary, but a few things make it tricky still. Too complex, hard to manage, service team not global and hard to manage

Acquia DAM (Widen) Feature Ratings

DAM Features
7.5
Uploading assets
7
Downloading assets
10
Categories
10
Asset storage
10
Asset sharing
10
Asset search
2
Tagging system
6
Content editing
8
Embed codes
10
Metadata
10
Collections
2
User access
8
DAM Integrations
5
DAM API
Not Rated
Workflow automations
Not Rated
Related asset discovery
Not Rated
Reporting & Analytics
3.4
Dashboards
2
Standard reports
2
Custom reports
2
Data exportability
9
Content analytics
2

Comments

  • Nathan Holmes | TrustRadius Reviewer
    Nathan Holmes
    (Vendor Representative) commented 3 years ago
    Thank you for your review and feedback. We are very sorry to hear you’ve had a negative experience with our customer support and product complexity. We are continually working to improve our knowledge base by adding how-to and step-by-step articles to assist users in optimizing their DAM. Our customer support team always accepts ticket submission cases, regardless of the time of day, and they will get back to you as soon as possible. We recognize you left this review anonymously, so please rest assured that we are committed to addressing your feedback with our teams. We strive to provide the best DAM experience possible and are committed to delivering quality service. Feedback like yours shapes the service that we deliver. Thank you again, and we look forward to continuing to work with you.

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