Item: WooCommerce Subscriptions
Rating: 9
Author: Verified User

Overall Satisfaction with WooCommerce Subscriptions

Use Cases and Deployment Scope

WooCommerce Subscriptions is being used by our organization to offer and manage subscriptions we have implemented this for the first time last year and has helped generate new revenue that we did not get before. It is used by sales and operations - sales sells and operations manages it. This is a great tool for organizations looking for additional revenue streams.

Pros and Cons

Pros

Charging customers on a set time frame
Ease of use
Reports

Cons

More options to charge customers over custom time frames
Allow for more customization
Integration with other tools

Return on Investment

More revenue, more reporting in less time.

Alternatives Considered

I have not used other subscription platforms so it is difficult to say how WooCommerce Subscriptions stacks up against them. We selected WooCommerce Subscriptions because we moved our site over to the Word Press platform. It has been a great plugin and does exactly what we need it to do.

Support Rating

I rate WooCommerce Subscriptions a 9 out of 10 because it has helped our business grow and allows new options for our customers. It would get a 10 if we were able to customize it further to our business needs, but it works well right out of the box.

Key Insights

Do you think WooCommerce Subscriptions delivers good value for the price?

Yes

Are you happy with WooCommerce Subscriptions's feature set?

Yes

Did WooCommerce Subscriptions live up to sales and marketing promises?

Yes

Did implementation of WooCommerce Subscriptions go as expected?

Yes

Would you buy WooCommerce Subscriptions again?

Yes

Other Software Used

Facebook for Business, Azure Monitor, ServiceNow

Likelihood to Recommend

WooCommerce is best suited for organizations that need to charge customers on a recurring basis. It does not work if this is not a tool your business needs. It is a great tool for us as we offer care packages and plans to pay off your device. It really helps bring in more revenue.

Using WooCommerce Subscriptions

Users and Roles

2 - WooCommerce gives us the ability to charge customers on a recurring basis. We allow customers to pay for Care Package with all of the hearing aid supplies they need to clean and care for their hearing aids. We automatically charge the customer every 3 months and send the package. It is integrated with Salesforce so our shipping department sees these orders and ships them out.

Support Headcount Required

1 - The people the support Woo Commerce subscriptions have to have good attention to detail. Some skills that are required to help support WooCommerce Subscriptions in the most effective manner are Python, Debt Collection, Financial Analytics, a good eye to catch errors and make sure all subscriptions are being charged and shipped properly. We have 3 external developers that help with some more complicated integrations.

Business Processes Supported

Charging customers monthly
Generating revenue
Managing subscriptions

Innovative Uses

Used it as a workaround for a private sale financing option - pay over time for your hearing aid

Future Planned Uses

0% APR financing plan workaround
Free Trial - charge at the end

Likelihood to Renew

We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!

Evaluating WooCommerce Subscriptions and Competitors

Products Replaced

Yes - Shopify Subscriptions, we replaced Shopify with WordPress and then needed to replace the subscription tools available.

Key Differentiators

Price
Product Features
Product Usability
Vendor Reputation

The single most important factor in our decision was features and usability. It is important for a product to have strong features with ease of use. I find that some products have too many features and not a good usability design for the user. It is necessary for the features to be easy to use.

Evaluation Lessons Learned

We can always evaluate and select products in more methodological manner. We have had to scramble to get new products in due to the nature of a fast paced changing business.

WooCommerce Subscriptions Implementation

Implementation Rating

It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

WooCommerce Subscriptions Support

WooCommerce Subscriptions Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Support cares about my success	Poor followup Need to explain problems multiple times

Bug Resolution

Exceptional Examples of WooCommerce Subscriptions Support

I do not have an instance when Automattic provide us with exceptional support for the WooCommerce subscription product. Overall we found that most of our questions are answered in the documentation and instructions associated with the product so there has not been much need to work with Automattic.

Using WooCommerce Subscriptions

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using	None

Easy Tasks

Updating subscriptions
Reporting on subscription revenue
Adding new subscriptions

Difficult Tasks

Extracting data - python required
custom subscription intervals

Usability

It is simple and easy to use right out of the box. One can always make it more complicated i.e. extracting and reporting on data with python and SQL, but overall for an organization that wants to get subscription products or service up and running this a great tool and easy to use right out the box.

Comments

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