In my experience, WordPress will, without warning, change your business plan to the free plan, ruining your website!
February 07, 2022
In my experience, WordPress will, without warning, change your business plan to the free plan, ruining your website!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with WordPress
As of today Jan 29, 2022, I have used WordPress (.com, not .org) as my hosting platform for my website since 2016. I am paid up for the 1-year business plan, and it doesn't expire till May of 2022. I noticed the WordPress app logo on my phone changed from bright blue to dull blue a couple of days ago, but I didn't think much about it until I went to my website. I believe WordPress took it upon themselves to change my Business Plan to the "free" plan and now all my products in my eCommerce shop are gone! During my experience, the Hestia Lite theme was removed and, in my opinion, everything on my website has changed and it looks awful! I put over a year of work and hundreds of hours getting my website to look beautiful and now, I feel like all of that is lost! To my understanding, free plans don't have access to instant WordPress chat with technical support, so I have to email them and they don't reply on weekends so I believe this will take weeks to resolve. Personally, I am livid and disgusted with WordPress! I ADVISE YOU NOT TO USE WORDPRESS.COM! IN MY OPINION, USE ANOTHER WEB HOSTING SITE!
- In my experience, changing your website without your authorization.
- In my experience, I feel that WordPress does not ask permission before doing something.
- In my opinion, I believe WordPress does not allow instant chat technical support for "free plans".
- I believe WordPress should contact the owner of the website before requesting to make changes.
- I believe WordPress should offer instant chat for all plans not just for the business plan.
- In my experience, I have lost sales.
- In my experience, I have lost customer reviews.
- In my experience, I am losing time and money.
Do you think WordPress delivers good value for the price?
No
Are you happy with WordPress's feature set?
No
Did WordPress live up to sales and marketing promises?
No
Did implementation of WordPress go as expected?
No
Would you buy WordPress again?
No