A project management tool that does what it is designed for extremely well, but without much use beyond
January 26, 2017

A project management tool that does what it is designed for extremely well, but without much use beyond

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

Workfront is used by certain departments of our organization, primarily to receive single user incident tickets from third parties.
  • Deliver client-facing services

Pros

  • Issue tracking
  • Incident management
  • Time sheets

Cons

  • No chat application
  • Poor SLA tracking
  • Poor tool for change management
  • Filtering for tracking purposes is needlessly clunky. Customization makes it versatile but not user friendly.
Pros:
Great for work and incident management. Customizable forms and permissions.
Cons:
Not ITIL friendly. Steep learning curve. Mediocre support.

Adobe Workfront Feature Ratings

Project Management
4.1
Task Management
8
Resource Management
1
Gantt Charts
1
Scheduling
1
Workflow Automation
6
Team Collaboration
7
Support for Agile Methodology
1
Support for Waterfall Methodology
5
Document Management
5
Email integration
8
Mobile Access
3
Timesheet Tracking
8
Change request and Case Management
3
Budget and Expense Management
1
Professional Services Automation
1.0
Quotes/estimates
1
Invoicing
1
Project & financial reporting
1
Integration with accounting software
1

Comments

  • Sherry Arnold | TrustRadius Reviewer
    Sherry Arnold
    commented 9 years ago
    Hello, I'm the Customer Advocacy Manager at Workfront. Thanks for the thoughtful and thorough review. It will be seen by multiple groups within Workfront and used to improve our products and services.

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