My two cents
January 26, 2017

My two cents

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

Used by both Marketing and IT. My department, IT, is using it to consolidate project requests worldwide. We were in need of visibility to the workload, prioritizing of projects across regions and business units, and metrics. We are early in our department's transition and are concentrating on organizing the workload.
  • Easy access to the workload.
  • Dashboard capabilities are well received.
  • The biggest struggle for new project owners is gaining an understanding of the dates for projects and how 'projected dates' and project conditions are impacted.
  • We have an internal struggle with balancing out Help Desk system and WorkFront as a project management system. We will need to integrate the two to keep communication flowing and are dividing our teams between support and development to keep them from having to be in two systems.
  • We are keenly interested in the improvements made to the resource management within WorkFront.
  • Positive impact on visibility for the workload across teams.
We have had several home frown project management systems. Some Departments have used Microsoft Project. Parts of IT have used Service Now.

Large capital projects in our company are well suited for WorkFront. We have repeatable processes that are made much easier by using the templates to standardize the approach and eliminate repetitive setup.

The reporting capabilities are good, but we will use external tools to consolidate our data.

We use a help desk application for ticket work rather than using WorkFront because there is no concept of SLA tracking.

Adobe Workfront Feature Ratings

Task Management
7
Resource Management
5
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
7
Team Collaboration
6
Support for Agile Methodology
7
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
4
Mobile Access
7
Timesheet Tracking
7
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated