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Tracking performance was almost too easy.
March 24, 2022

Tracking performance was almost too easy.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workmate

In one of the previous campaigns in the company, we used Workmate as our main taskforce monitoring software. It was handy to manage the shifts and see the performance of our teams while also being very easy to use, being able to use it on the phone is a high plus that makes everyone's life so easier as we work mainly in a home office environment.
  • Tracking time and attendance.
  • Monitoring of task force.
  • Implemented payroll options.
  • User interface.
  • Overall design.
  • Tracking could be better.
  • Time tracking.
  • Schedule of shifts.
  • Easy to use.
  • Less Supervisors to manage teams.
  • Payroll options let the financial team to have a better workflow.
  • UI made things confusing a few times.
It was not my decision to use it, it was the software available for that current campaign in the company, being honest while both of them are excellent to work with, the design in OnShift is more user friendly, most of my colleagues were in agreement with that, as for Workmate, it was really helpful but some times we were confused by the user interface, it wasn't very negative but it really gets on your nerves.

Do you think Workmate delivers good value for the price?

Yes

Are you happy with Workmate's feature set?

Yes

Did Workmate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Workmate go as expected?

Yes

Would you buy Workmate again?

No

As a supervisor this software is a big help for us to be able to make a proper tracking of our task force, without interfering or being over the shoulder, the variety of options available is great, while I had no full control of the software by company regulations I was able to use it in specific for the managing of the shifts and performance of our teams.

Workmate Training

  • Online training
The training came from one of our associates it was not directly from a Workmate employee, however, it was good enough to let us understand it, and the person who gave us the training was open to ask questions even after the training ended, however as it was really easy to use, we only contacted him for small details.