Item: Xactly AlignStar
Rating: 7
Author: Lisa Kaplan

Overall Satisfaction with Xactly AlignStar

Use Cases and Deployment Scope

My department uses Xactly AlignStar to create and maintain our field sales territory alignments. We also use it to generate detailed maps for our field sales teams, training department, and recruiters. We are able to import data into the program to make sure our territories are balanced. The additional tools also allow us to determine travel times and ideal rep locations.

Pros and Cons

Pros

Detailed label options by ZIP code. I know the immediate impact of moving a single ZIP code.
Territory Optimizer. If we are having trouble figuring out the correct configuration for a particular area, its helpful to see what the program suggests. It may come up with something we hadn't thought of yet.
Custom layers. I am able to mark the previous territory boundaries, so if we want to undo a change, I know exactly where we started from.

Cons

After making a change, I have to zoom in or out in order to get the territory labels to update.
I would love to be able to have two different instances open at once. Sometimes we need to compare two different scenarios side by side.
Overall, the product looks and feels a bit slow and out-dated.

Return on Investment

We are able to quickly and efficiently run our territory realignments without needing to hire and work with outside consultants.

Alternatives Considered

This is the only mapping software I have used or evaluated.

Likelihood to Recommend

Xactly AlignStar has worked very well for us in the past as the tool we use to realign our territories as we grow our field sales team. We are a rapidly growing company and this tool has been great to use each time we expand. However, it would be great if we could somehow incorporate our call plan details into these maps to provide a useful tool to our field sales reps when determining their routing.

Comments

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Little Old and Slow, but Great Product Overall