We are a 7 person IT Managed Services / Break Fix Provider. Xero is used for our accounts. It is also used for invoicing, accounts payable and receivable, and financial performance and position reporting. We are now in our 5th FY with Xero, and it addressed for us a number of challenges - simplicity of use and staff training, reduced reliance on staff who need to be accounting package 'experts', ease and clarity of reporting, visibility of information and "what is going on", back-up, disaster recovery and business continuity (cloud based), and particularly - it is always accurate as the accountant works in the same database and thus it is never out of sync with our "real" accounts.
Prior to Xero, and being a new Director in the company who was also acting as a business advisor, I was concerned that the MYOB
database was totally out of sync (inaccurate) with the accountants records, and that we relied on a person who was the MYOB
'expert' with little management visibility of what was going on. I could not trust that the accounts and invoicing were being handled correctly, and also that the financial reporting was accurate. It was a significant business risk. Xero has addressed these problems.