March 10, 2020
Score 8 out of 10
Read Jennifer Hess's full review
Pros and Cons
- Simpler, more streamlined interface
- Easy integration with payment services like Stripe, PayPal & GoCardless
- Customizable email templates with merge tag support, including reminder emails and recurring invoice email templates
- Recurring invoices are easier to setup, manage & modify (as compared to QBO)
- Integration with time tracking solution (Everhour) is easy to manage, and doesn't create any invoice numbering issues due to the generation of invoices from two platforms (e.g., recurring Xero invoices and Everhour time tracking invoices). The system just uses the next sequential Xero invoice number regardless of which platform the invoice comes from. This was a problem on QBO + Harvest.
- Vendors and clients are all lumped into a giant 'Contacts' pile, which makes it easier to manage contacts who fall into both categories (QBO gets confused about that), as I have clients who are also sometimes vendors.
- The reporting options are VERY limited, especially as compared to QBO. Minimal support for filters, and it can be tricky to refine some reports by client.
- Vendors and clients are all lumped into a giant 'Contacts' list, which can make management & organization there difficult. Especially considering the limited reporting options. You can group them, and it has some 'smart grouping' options, but if you don't create an official 'bill' for every expense, or generate an invoice for every past client on your books, the system won't auto-identify 'suppliers' or 'customers'. So, basically, the groups have to be set up manually.
- All of the digital payment solutions are paid platforms. There is no free bank-to-bank option like with QBO. Likely due to the use of 3rd party vendors for its payment services.
- There's a 'classic' and 'new' interface, and users can switch between them. But they don't offer the same features, so I find myself using the 'classic' (less pretty) more often. Though I periodically check the 'new' interface, which seems to be improving.
- Limited support by accounting professionals (in the US at least). My CPA hates it. But I do most of the day-to-day management myself anyway.
- You can assign billable expenses to a customer, however, sometimes you want to assign it to a customer without actually billing it on their invoice (e.g., it's included in a flat project rate). The system doesn't allow for that. You either have to assign & bill it to the client, or just list it as a regular expense (I add a manual note as to which client it was used for).