Skip to main content
TrustRadius
Xero

Xero

Overview

What is Xero?

Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features…

Read more
Recent Reviews

Xero to Hero

8 out of 10
March 18, 2024
Incentivized
My business uses Xero as a gauge for all financial optics. It helps manage monies in and out, account visibility and solves invoicing …
Continue reading

Xero the Hero

10 out of 10
March 04, 2024
Incentivized
I use Xero for invoicing, reconciling our monthly revenue and spending, and providing our accountants with the information they need for …
Continue reading

Xero or Zero

1 out of 10
March 01, 2024
I use it as an accounting program. <br>The program constantly loses the ability to connect to my bank. When reported this problem takes …
Continue reading

Xero

4 out of 10
February 02, 2024
It is an accounting system we use for billing, paying bills, and producing financial reports. It also has payroll capabilities, but I am …
Continue reading

Efficient User

8 out of 10
January 11, 2024
Incentivized
Xero caters excellently to businesses of various sizes, offering a remarkably clean interface that's incredibly user-friendly, even for …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (184)
    9.1
    91%
  • Accounts receivable (177)
    8.9
    89%
  • Standard reports (179)
    8.2
    82%
  • Dashboards (176)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

"Straight-Forward" Accounting. How Xero Helped a Business Owner Manage Expenses
03:08
Return to navigation

Pricing

View all pricing

Early

$13

Cloud
per month

Growing

$37

Cloud
per month

Established

$70

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.xero.com/us/pricing-plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $13 per month
Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.8
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.5
Avg 7.0

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.1
Avg 7.9

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8
Avg 7.6

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.4
Avg 7.4

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

6.5
Avg 7.0

Order Management

The ability to process orders, and track them from quote to cash.

6.9
Avg 7.4
Return to navigation

Product Details

What is Xero?

Xero is an online accounting software platform for small businesses and their advisors, as well as for personal finance. Xero competes most often with QuickBooks Online. Its features, beyond the ubiquitous general ledger and double-entry bookkeeping support, include invoicing with quotes, bank reconciliation, purchase order and expense management, tax management, and it is mobile-accessible. Xero integrates with over 800 third-party applications, covering everything from inventory and logistics to cash flow, project management, customer relationship management, and e-commerce.

The product is sold by subscription (a distribution model commonly known as software as a service or SaaS) requiring the payment of a monthly fee. This charge is proportionate to the number (and type) of company entities managed by the subscriber. The lowest tiered pricing option is the $9 per month Starter pack, which supports unlimited users but a limited number of transactions. The $30 Standard pack breaks open usage limits and adds e-filing and payroll options. The $70 Premium package doubles the number of supported employees on payroll from 5 to 10, and supports multiple currencies.

Xero Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Cash management
  • Supported: Bank reconciliation
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Fixed asset management
  • Supported: Multi-currency support
  • Supported: Multi-division support
  • Supported: Regulations compliance
  • Supported: Electronic tax filing
  • Supported: Self-service portal
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers

Inventory Management Features

  • Supported: Inventory tracking

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Multi-factor authentication

Xero Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Xero Video

Xero is accounting software for small businesses and their advisors. It reveals a business's cashflow in real-time with online accounting, invoicing, payroll, billing & banking.

Xero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.

Xero starts at $13.

Priority AccountEdge, QuickBooks Online, and Sage 50cloud Accounting are common alternatives for Xero.

Reviewers rate Journals and Reconciliations highest, with a score of 9.2.

The most common users of Xero are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(715)

Attribute Ratings

Reviews

(1-25 of 203)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Monthly Reports
  • Invoice
  • Annual Reports
  • Financial Statements
  • Transparency
  • Easy access
  • Integration with other platforms
  • It could be also used for a broader CRM-like software, just with a few more features
  • Sidenotes conversations on books, for real-time reviewing
Melissa Lenos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Extract bank statements
  • Collect receipts
  • Customized reports
  • Easy connection to tax software
  • Xero needs to add the ability to change what account is used in Spend money without having to start over
  • Ability to write cheques out of foreign currency bank accounts
  • Ability to add credits on the matching screen on AP & AR not have to pre-allocate
March 04, 2024

Xero the Hero

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automates invoicing
  • Easy view of overdue payments
  • Real-time view of the financial health of the business
  • Occasionally, the price increases and I feel that prices should be fixed for long-term users as there are very few changes in the software from when I started using it 6 years ago.
  • It would be useful to have the emails sent with invoices saved.
  • Visual dashboards are limited.
March 01, 2024

Xero or Zero

Score 1 out of 10
Vetted Review
Verified User
  • Nothing particularly well
  • Average
  • Matches invoice to payment
  • Proper Support
  • Discounts for periods when Yodlee is not working
  • Offer more functionality on the entry level program - Invoices. Will cost you nothing.
  • Support staff who can solve problems without sending a tutorial video
February 26, 2024

Xero is great for quotes.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Branding themes.
  • Templates
  • Storing customer information.
  • Display billing and shipping addresses on quotes.
  • Easily duplicate and edit quotes.
  • Allow different customer names on a customer profile.
February 06, 2024

Xero

Score 7 out of 10
Vetted Review
Verified User
  • Data feeds
  • Responsiveness to questions posted online
  • Clear, easy to read dashboards
  • No ability to call for support so no real-time answers
  • Some functions are less than intuitive
  • Easy to forget to check transaction dates (defaults to current day); no reminders
February 02, 2024

Xero

Score 4 out of 10
Vetted Review
Verified User
  • Ease of Use
  • Custom Reporting
  • Good Integrations
  • Quoting
  • Bank Reconciliation
  • Managing Contact Information
January 11, 2024

Efficient User

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to upload Bank statement
  • Can generate reports
  • Payroll
  • Financial reporting
  • Purchasing via Xero lacks the option to attach PDFs to purchase orders, limiting documentation.
  • In the payroll center, there's no provision to upload documents like doctor's notes for sick leave onto employee cards, hindering documentation management.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Matching during reconciliation.
  • Invoicing and accepting online payments is a game changer.
  • Great Customer Support. Every time I have submitted a ticket, the response time is quick and always helpful.
  • We also use XPM for our CRM. When creating tasks in XPM, it would be helpful if the entire chart of accounts was an option in the Income Account drop-down box. Sometimes, tasks or costs need to be coded back to an expense or COG's account.
  • When editing an invoice in Xero, that change is not reflected in XPM. Since I am the only employee privy to the Xero side, other employees only accessing XPM cannot see the change unless I make a note.
  • When setting up third-party payment apps such as Stripe. Xero would not allow me to code transaction fees back to an expense or COGS account. Each morning, I must go in and find and recode these fees.
Darrell Bruxvoort | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Their method of moving between screens was very logical and intuitive which is not a "given" attribute among software packages.
  • Finding transactions was relatively easy with just common sense.
  • The use of this software was generally well received in that the accountants did not discredit the software as cheap, poorly organized, or timely to learn. No one at Corporate had a vendetta against using Xero.
  • It does a good job of allowing the users to drill down to the final detail of an account balance - which is fundamental to the accounting department's needs.
  • I used the system to audit the numbers and to uncover unusual or unsupported transactions. I did not have to close the system but knowing who did, I think this area is well thought out.
  • It does not have the full capability to issue sophisticated financial statements with footnotes, but it is not a mid-tier software like WorkDay, NetSuite, and Sage.
  • It definitely has QuickBooks beat.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Automation of recurring invoies
  • Automation of invoice follow-ups
  • Automation of A/P albeit through a cumbersome input process
  • Bank feeds break often and are slow to be repaired.
  • Multi-currency support doesn't take into account usability
  • Highly requested features by 100s of users from as far back as a 10 years do not get implemented
  • User requested features almost never make it into the software; and these requests are often extremely simple and basic, but would make a huge improvement in usability.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integrate Wagepoint payroll system
  • Integrate MileIQ mileage expense system
  • Integrate Dext expense management system
  • Simple bank account integration - upload bank accounts and reconcile quickly with automated suggestions
  • Working with historical Chart of Accounts is sometimes tricky, should be able to search by input as opposed to simply a timeline
December 11, 2023

Xero is the new ten.

Andrew Campbell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cash coding the first thing I loved about it. The spreadsheet-like format just makes sense and is basically a superpower when it comes to write-up.
  • Find and Recode is the next beauty. You can find and fix so much so quickly with that one tool.
  • The integrated fixed asset module exists and is adequate which is more than I can say for any competing software.
  • Getting data in and out of the software is easy.
  • Reporting is beautifully customizable.
  • Their customer service has always been good for me.
  • I love that Hubdoc is included for free.
  • Everybody kvetches about their reconciliation function, and sure, I'd like it to be a little more like the QB version that everyone is used to.
  • The UI on Hubdoc is pretty weak. They've had plenty of time to integrate Hubdoc directly into Xero and they haven't yet.
  • Navigation could be easier. It ends up being a lot of clicks.
  • The fact that credit cards still have be listed as "bank" accounts in order to get a feed is bonkers.
  • Their "Projects" module is not very powerful, yet not very easy to use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to create invoices
  • Recurring invoices with automated email invoicing
  • Simple dashboard showing the finance status
  • Our accountant can log in to do our end of year
  • Multiple users
  • as a non accountant - the reports can be difficult to get to where you need
  • an activity log of all users actions would be really handy
December 08, 2023

Xero is a great tool

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy upload of receipts whilst out of the office
  • App to log expenses remotely
  • Fast submission of expense data
  • Expense reports available to review
  • Simplifying and streamlining the user interface could enhance the overall user experience.
  • Introduction of AI to automate data entry by extracting information from receipts
James Randall | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reconciliation of transactions is simple and can be done on a mobile device, meaning accounts can be kept up to date easily whilst away from the office.
  • Cashflow management is also simple with Xero, it's a few clicks to generate a report on cashflow so you can always be sure how your business is currently fairing.
  • Expenses categorisation could be a little simpler, there are large amounts of categories and it can take time to find and scroll to the correct one. A simplified list based on past transactions could be incorporated to improve this.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates well with Unleashed inventory software
  • Payment gateway from invoices
  • Document templates are easy to create
  • No ability to set separate email addresses based on roles or document type, e.g. invoices and statements have to go to the same address (or be manually redirected)
  • Reporting functionality is clunky to use and not very in-depth
  • Generally seems to be aimed at sole-traders and very small businesses
December 01, 2023

Xero - User Friendly

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of correcting G/L accounts
  • Ease of reporting
  • Benefit of A/P is the scanning to import function
  • printing checks should have option to arrange in alpha order
  • there should be an easier way to void stale dated checks once a period is closed
Return to navigation