Happy with Xero.
March 30, 2015

Happy with Xero.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

Our company switched to Xero over three years ago. We found it easy to learn and use. Online help is useful. I receive quick responses via email to any questions I have, and they are always happy to help solve any issues or help me find the best way to use Xero for my business. Still waiting on taxation for our USA business, so cannot give it full stars, however it suits our needs for our Australian business well.
  • Easy to learn.
  • Online help is clear and useful.
  • Friendly and helpful staff, quick responses to questions.
  • I find it dumbs down the user significantly...the "Great Job! You've reconciled all transactions for this account" message and tick brings me back to primary school. Same with "Bills you need to pay" on homepage. I find it patronising.
  • Over a year ago told that tax in NC, USA would come within the next 3-6 months has not come to fruition. Please don't tell users something is just around the corner when it actually is not.
  • Having to re-enter my preferences for how I want my reports to be printed out is time consuming and annoying. Would be great if Xero could recognise or provide me with a favourite preference to choose, as each month I generate the same reports, but have to set the time period and compare to fields each and every time.
  • Easy to use, easy to manage.
Handy to have Xero in the cloud so I can use it wherever I am. Help and support easier to access than MYOB was 3+ years ago. Selected Xero for multi-currency and easy payroll. Handles superannuation nicely, takes all the work out of submitting superannuation - this feature has been a real time saver.
Xero is well suited for our small business needs, particularly with multi-currency and ability to have accounts in USA and Australia.

Xero Feature Ratings

Accounts payable
9
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
9
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
7
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
3
Self-service portal
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Pay calculation
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Dashboards
9
Standard reports
7
Custom reports
7
API for custom integration
7
Plug-ins
Not Rated
Role-based user permissions
10
Single sign-on capability
10