Brightmine is great for docs and templates
November 10, 2023

Brightmine is great for docs and templates

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

Brightmine is a great tool for documents e.g. policies, letter templates etc... I recently used it to create letter templates for our performance management processes. The reason the templates are useful are because you can check whether you have all the right legal elements within it and then personalise it for your company. This is the same for policies. We also use Brightmine for guidance on processes for ER cases.

Pros

  • Provides examples of policies that you can use as a guide when updating or creating your own
  • Offers guidance on all aspects of HR
  • Gives you news updates on recent changes and trends within HR

Cons

  • It would be great to introduce an add-on chat function, where you can email a consultant and problem and get advice live.
  • Videos where someone is talking through how they'd deal with a scenario.
  • Employment advice for other countries e.g. we have an office in Belgium so it might be interesting to expand the offering internationally.
  • It helped us create a career break policy which has been taken up by two working mums in order to help retain women at the top of our business.
  • We created an enhanced carers and time off for dependents policy.
They have helped us ensure we are compliant in the things we already do e.g. keeping our policies and procedures up to date. We haven't yet had to use it for a complex ER case for example so I'm yet to know how useful the tools will be there.
A huge role. My boss in particular is really keen on keeping our policies fresh. E.g. she introduced a new miscarriage policy and a new menopause policy as part of our initiative to retain senior women in the business.

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

It is useful for documents/templates but less useful for practical advice where you want to know the nuance. E.g. it's a great resource to get letter templates or policy examples. I'd love to be able to explain my complex ER case and get advice on it for an additional fee.

Comments

  • Suellen Wang | TrustRadius Reviewer
    Thank you for your valuable feedback! We’re very sorry for your recent experience and thank you for bringing this to our attention. I will pass along your feedback to the relevant team to ensure we keep improving our product(s) and services to bring you a better user experience in the future. In the meantime, please feel free to contact us at helpdesk@xperthr.co.uk should you need any other support and assistance.

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