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Worth every penny
October 08, 2019

Worth every penny

Chandler Elmore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yext

We use Yext to manage our 390+ locations across the country. Yext's platform allows us to disseminate information to all locations with relative ease. It also allows us to have a uniform online presence throughout multiple online areas that are crucial to the overall marketing aspects of our brand. When consistency is key, Yext helps deliver it.
  • Location management in one place.
  • Easy to use dashboard and location editing. There are no items that are out of place or unexpected in the dashboard that you have not seen nativity in Google my Business or Facebook.
  • This platform is expensive. There are cheaper alternatives out there that can do just as much for less.
  • There is no ability to run ads through Yext. This hinders it from being the all in 1 platform that others have already addressed.
  • In terms of 'man-hours,' Yext is invaluable to saving employee time in managing locations. If we were to not use Yext we would have to have a dedicated employee just to keep up with store updates and listings.
We have never had an issue with our Yext team or with Yext support. They are resp[onsive, knowledgable and go above and beyond to make sure we are getting the most from the platform. There hasn't been an issue (thus far) where we didn't get it fully resolved within 24 hours.

Do you think Yext delivers good value for the price?

Yes

Are you happy with Yext's feature set?

Yes

Did Yext live up to sales and marketing promises?

Yes

Did implementation of Yext go as expected?

Yes

Would you buy Yext again?

Yes

The best use case for Yext is for organizations that have multiple locations (like franchised companies) that need to maintain a consistent online look and feel but still offer flexibility to update individual locations with pertinent information and offers. It is a great tool to get overall general information out to online listing services as well as the big social media outlets.