The Right Voice
December 21, 2018
The Right Voice
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Talk
The whole organization is using Zendesk Talk. By using Zendesk Talk, it brings all our support interactions into one platform and eliminates the need to run external applications.
- Easy to use.
- The IVR set up could use some streamlining. Having to go to several different tabs to fully set it up is a bit tedious.
- Not having an option to stop the recording when gathering credit card information is not an option currently.
- The callback feature is not currently working.
- Having our phone app inside of our support platform streamlines our workflow and allows our agents to get back to available faster.
- Not having the ability to pause recordings while gathering payment information creates the need for additional human touches to remain PCI compliant.
Zendesk Talk has many of the features as the other phone systems I have used. My only reservation is their lack of focus on a feature that will allow their clients to remain PCI compliant.