TrustRadius
Growing Start Up Company Using Zenefits
https://www.trustradius.com/hr-managementZenefitsUnspecified7.876101
Rachel Blankenship profile photo
October 15, 2019

Growing Start Up Company Using Zenefits

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zenefits

Zenefits is used throughout the entire organization and is used for our timekeeping, benefits, insurance, payroll, and paystubs, personal information, etc. The business problem that it addresses is that the customer service for Zenefits is pretty reluctant to help when using the chat or email services. Luckily, our people operations department is well versed in the tool and is able to assist any of the employees when they have any questions about Zenefits.
  • The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
  • Easy to update paycheck information such as sending a certain $ or % amount to a different account.
  • The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
  • From a manager standpoint, the payroll approval process isn't super user-friendly.
  • Zenefits has allowed our team members to be able to access their insurance information as well as time off/payroll, the functionality is slow-moving/slow loading, and there is room for improvement in the navigation of the site.
  • As our team grows it is more difficult to use this tool. This tool is great for smaller teams under 100 people.
Not applicable. We have only used Zenefits within this company and I have not used a tool like this personally.
From the front line perspective, the team members have an easy time getting the information that they need. The people operations team, as well as Senior Leadership, have mentioned the difficulties that they have using this tool. And as a supervisor of a team, I am able to see some of those small pains that they are describing.

Do you think Zenefits delivers good value for the price?

Not sure

Are you happy with Zenefits's feature set?

Yes

Did Zenefits live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zenefits go as expected?

I wasn't involved with the implementation phase

Would you buy Zenefits again?

Yes

Zenefits is a great basic tool that can house your companies insurance policies, pay stub and payroll information, time off requests, and time and attendance. There is still room for improvement to make this tool even more user-friendly and easy to navigate. The sections that are broken up on the main screen of Zenefits are helpful and useful. The correlation with the tool Bonusly could also use some improvement as many of the new team members that we have experienced a difficult time being able to access this tool as it is synchronized with Zenefits.

Zenefits Feature Ratings

Employee demographic data
10
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
8
Employee recognition
10
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated