Zenefits review
February 27, 2020

Zenefits review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We currently use Zenefits across the whole organization for onboarding, and for our benefits administration. It helps us keep track of employees and hold their information and provide benefits to our employees easily. As the owner of it, I think it's pretty easy to navigate and use and as an employee, I find it pretty simple to use.

Pros

  • Hiring.
  • Keeping track of compensation.

Cons

  • Support - email support usually takes longer than 24 hours.
  • Navigation - sometimes it's difficult to find things.
  • Great with hiring pieces.
  • Not great with getting some critical questions answered at times.
Zenefits and Gusto used to work really well together and I think they're a sort of similar product, but since they have become less integrated it's been really difficult linking my payroll and having to deal with deductions separately. I wish they would find a better way to integrate or have easier access on how to do things to make it work without having to constantly reach out and wait for an answer.
I would give it a 5 rating because I've frequently had to reach out to support and have been given unclear or wrong answers. I've sent multiple emails and not received responses for days when they say a turnaround time of 24 hours, so that has been difficult as well. The quality of knowledge could be improved because I often have to wait longer to get a different person to tell me the answer.

Do you think TriNet HR Plus delivers good value for the price?

Not sure

Are you happy with TriNet HR Plus's feature set?

Yes

Did TriNet HR Plus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet HR Plus go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet HR Plus again?

Yes

Zenefits is great for when I am onboarding someone and getting them added into our system. The ease of going through the hiring process steps is great and the notifications when things need to be completed is very helpful. I don't see many instances (for me) where it's less appropriate but I am sure there are some functions that I'm not fully utilizing.

TriNet HR Plus Feature Ratings

8.1
Employee demographic data
9
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
9
8.5
Pay calculation
8
Support for external payroll vendors
9
Benefit plan administration
8
Salary revision and increment management
9
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.3
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
8
Asset Management ()
Not Rated
8.7
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

More Reviews of TriNet HR Plus

  1. Home
  2. HR Management Software
  3. TriNet HR Plus Reviews
  4. User Review of TriNet HR Plus