Avoid Zenefits!
March 17, 2021

Avoid Zenefits!

Scott Fricks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We are a small 8-team member business. We did our own payroll for years but finally decided that dealing with forever changing governmental regulation was no longer feasible nor with our time. We began to use Zenefits in the fall of 2020 and despite a rocky start, we forged on and turned payroll over to them completely.
  • Zenefits is costing us hundreds of dollars (at a minimum) each month because they can't calculate payroll correctly and you can't reach them to correct it.
  • We have to manually calculate taxes and prepare tax forms.
ADP is more expensive but Zenefits will create a huge net loss to us in the end.

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

Yes

Would you buy TriNet HR Plus again?

No

They can't get payroll numbers correct, nor can you get ahold of them to fix these issues. Emails go without reply and they have no phone support at all. Repeated attempts at contact go without a response, and, as they ACH all payroll numbers, you must put a stop payment on each transaction each month creating a HUGE mess.

TriNet HR Plus Feature Ratings

1.0
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.0
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
1.0
Tracking of all physical assets
1
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
1.0
New hire portal
1
Manager tracking tools
1
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1

Comments

  • Herb Jansen | TrustRadius Reviewer
    Herb Jansen
    commented 5 years ago
    We had a similar experience. Our non profit used them for a little over a year. Zenefits did not update the system for the new Employee Retention Credit rules passed at the end of 2020 and into 2021. So we decided to change providers. They ignored all requests to stop running payrolls or filing federal and state tax returns as our agent. After numerous requests for contact with a human to discuss we would get an email that did not solve the problem and then a request to renew our service. From my experience are beyond incompetent .

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