Zenefits Review
February 05, 2021

Zenefits Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zenefits

We used Zenefits across our whole organization. It was used as our primary HRIS and payroll system. All employees and partners were paid through Zenefits. Our benefits broker was registered with our account so we set up Zenefits to manage our employees benefit elections as well. The goal was to consolidate the multiple vendors and manual work we did before into one platform that did it all.
  • Zenefits has a great IDEA
  • The sales process was responsive and friendly
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
  • Lost time. I spent more time trying to fix problems than doing many of these tasks manually the year before.
  • Lost money. Given the product was a headache, I wasted the onboarding fee, the subscription fee, and am now paying delinquent fees to tax authorities.
  • Stress. I've got a company to lead, dealing with payroll issues every month does not help.
Unfortunately, I didn't use BambooHR before I signed up for Zenefits. Now I've switched... night and day difference. Onboarding was a dream with Bamboo. I've had questions and they are eager to talk to me and help me understand the account and resolve and issues or edge cases with payroll.

Anyone who would pick Zenefits over BambooHR has shiny object syndrome, and it'll come back to bite them in a couple months time.

Do you think Zenefits delivers good value for the price?

No

Are you happy with Zenefits's feature set?

No

Did Zenefits live up to sales and marketing promises?

No

Did implementation of Zenefits go as expected?

No

Would you buy Zenefits again?

No

Harvest, Zendesk Support Suite, Postman, Dropbox Business, QuickBooks Online, Todoist: To-Do List & Task Manager, Twist: Communication & Collaboration
I can't think of any business owner who wants to take something that is a headache and turn it into a bigger header with added costs. If you are looking for pain, frustration, anger, and some late fees from tax authorities, you've found the right product!

Zenefits Feature Ratings

Employee demographic data
2
Employment history
2
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
1
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
1
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
3
Salary revision and increment management
2
Reimbursement management
Not Rated
Approval workflow
2
Balance details
4
Annual carry-forward and encashment
2
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated