Item: TriNet HR Platform
Rating: 1
Author: Andrew Kowal

Use Cases and Deployment Scope

We implemented Zenefits for our HR administration, Payroll, and used their 401k integration.

Pros and Cons

Ignoring your emails
Messing up taxes

Answering customers
Responding to emails

Return on Investment

Zenefits misfiled taxes and refuses to respond and assist us with the issue

Alternatives Considered

Paychex Flex

Paychex Flex is better and more robust and at a lower cost. They will actually respond to your emails as well.

Zenefits might be good for a small company with a few employees. We did have issues with their customer service. We ended up leaving Zenefits because of it. Zenefits has refused to help us with a tax issue. Zenefits filed our taxes, and we got a letter stating there was a discrepancy. Today marks over 300 days since Zenefits acknowledged they received the letter from the IRS, but it is still unresolved. I haven't even been able to get a response from them. They do not have a phone number to call, and I have since sent emails weekly for 7 weeks, and no one will respond to my emails. This company is beyond frustrating.

Worst customer service. Zenefits will end up being a liability

Overall Satisfaction with Zenefits

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Alternatives Considered

Key Insights

Do you think TriNet HR Platform delivers good value for the price?

Are you happy with TriNet HR Platform's feature set?

Did TriNet HR Platform live up to sales and marketing promises?

Did implementation of TriNet HR Platform go as expected?

Would you buy TriNet HR Platform again?

Likelihood to Recommend

TriNet HR Platform Feature Ratings