ZeroBounce Exceeded Our Expectations
January 06, 2026

ZeroBounce Exceeded Our Expectations

Michael Weisel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZeroBounce

We are in a business where it's extremely important to have high quality, engaged, clean, and up to date email lists. We have been using ZeroBounce for the past five and a half years for ourselves, as well as on behalf of our customers. We have watched their business suite of services grow and improve over the years and fully trust the results. We had first evaluated ZeroBounce's email cleaning service after a bad experience with a competitor of theirs. We quickly saw that the results were much better, the detailed reporting was just what we had been looking for, the files were processed much quicker, and most of all the price was right.

Pros

  • Providing accurate results
  • High quality reporting
  • Above average processing speeds
  • Has a number of quality services

Cons

  • Improve on catch-all logic to show more details
  • When offering as many services as they do it's hard to excel at everything
  • Better pricing structure for smaller jobs (although the bulk pricing I receive is fair)
  • Detecting known complainers
  • Identifying email activity
  • Weeding out blatant bad addresses
  • Identifying subsets of your data that should not be sent to
  • Scoring that makes sense
I feel that ZeroBounce is more accurate than other systems with similar sets of tools. We used at least 3 other highly recommended services over the last ten years or so and ZeroBounce has had the highest quality results. Not only have the results been better compared to other services, the reporting and reasoning behind what is identified as bad addresses makes more logical sense than other systems that we have used.
Knowing that we can count on ZeroBounce when it comes to our data cleaning needs has made it easy to recommend to our customers.
We have never questioned the data security and have trusted them with our most trusted data. They have a retention policy that ensures that after 30 days our data is fully deleted from their system so I don't have to remind myself or delete it manually as soon as our processing has been completed. I receive an email reminder prior to deleting the data in case I need to log back in for some reason and retrieve my data. This reminder has saved me a few times when I realized I had deleted the results on my end.
For the large suite of services that they offer their system is pretty easy to understand and navigate. ZeroBonce is also NOT one of those services that is constantly tweaking their UI and making it hard to find tasks that you regularly use. More complex tasks can be more challenging but that's understandable. They also have an extensive restful API that if technical enough allow you to automate some of your most used tasks. They stand behind their product with good documentation as well as high quality customer service.
We have compared ZeroBounce to three other similar services and they have always outperformed the competition, exceeding our expectations. Other services did well with certain domains while almost completely failing at other well known big box ISP's. ZeroBounce was consistent across the board where others failed miserably. Some of the competition was so bad that we abandoned over one million credits to switch to ZeroBounce because the quality of the data was much more important to us than the lost money.

Do you think ZeroBounce delivers good value for the price?

Yes

Are you happy with ZeroBounce's feature set?

Yes

Did ZeroBounce live up to sales and marketing promises?

Yes

Did implementation of ZeroBounce go as expected?

Yes

Would you buy ZeroBounce again?

Yes

ZeroBounce is ideal for maintaining and improving your email deliverability. It's great for accurately processing large lists that contain many domains (not just the big box ISPs) and rooting out complainers. These results have the potential to reduce bounces before they happen, and keep your domain/IP reputation in good standing. ZeroBounce while exceeding expectations in email list cleaning, I would not recommend purchasing an email list, running it through their system and expect to be inboxing right out of the gate. Your deliverability is only as good as your list quality no matter how "clean" you think your list is.

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