Why Zix is right for health care.
January 10, 2017

Why Zix is right for health care.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

We have implemented the Zix gateway on all of our company's email accounts. We went with zix because it was an easy way of making sure that we are following HIPPA guidelines.
  • Scanning of emails takes out the issue of end user sending PHI out of their email accounts unintentionally.
  • Being able to maintain email history in our company email accounts protects us from future litigation.
  • Up time is great. Had only one issue of down time in the whole year. Down time was only a couple of hours.
  • Customer service is frustrating. With no company phone number to be able to call makes those moments with you have an emergency very stressful. No one wants to submit a ticket when you whole company's email system is broken.
  • It is very expensive and it is difficult to calculate an ROI because it is subjective.
I can't remember the other competitors I looked at. I will tell you that the reason why I chose Zix over the other is because I liked taking the responsibility of the end user out of the equation. Having a gateway email system has given me peace of mind knowing that our PHI is being secured.
If you have a company that is required to follow HIPPA compliance this is the product for you. It takes out the problems of end user mistakes. If your company doesn't need to comply with PHI or HIPPA compliance then this is just too much. We have liked this program.

Using Zix Email Encryption (ZixEncrypt)

Because it takes out the guess work. We simply set it then forget it.