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Zix - time saver, customer protector
November 16, 2017

Zix - time saver, customer protector

Lindsey Payne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

The entire organization uses Zix. Originally, we had to log into a separate portal to send secure mail. The way Zix interfaces with Outlook GREATLY increases overall productivity across the bank. Also, the policies that run behind the scenes add an extra layer of protection to keep the bank and our customers' information safe.
  • The implementation turn around time was impressively fast!
  • They did a great job branding the site, which makes our customers more comfortable.
  • I feel like an everyday person would struggle with writing or modifying the policies for Zix. Luckily they are always there for support, but the training for that part was definitely lacking.
  • We did have some issues at first with attachment size, so our customers were very confused about the need for our two separate portals, but I have not heard any complaints since that was resolved.
I feel like Zix is absolutely perfect for those in the financial industry. I would guess that at least half of our outbound emails have sensitive information that needs to be encrypted. Why not minimize the risk of data leaks?

Using Zix Email Encryption (ZixEncrypt)

There are currently 4 or 5 different sites used to administer the program. I was told they are looking to centralize this to one administrative site, but for now it's incredibly frustrating. I continually find myself logged into the wrong one to accomplish what I'm needing.