1. Home
  2. Secure Email Gateway Software
  3. Webroot Email Security Powered by Zix Reviews
  4. User Review of Webroot Email Security Powered by Zix
Done and dusted!
Updated March 10, 2020

Done and dusted!

Lance Soller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

We are dealing with a healthcare company that requires HIPAA compliance and this was the easier way to effect that across email. We are able to effect protection of all the areas covered by the regulator with minimal interference by us and ease of use for the users and recipients of the encrypted emails. The rules are standard so it was as simple as switching them on without any additional configuration from our side. In addition to this it was extremely easy to set up trigger words that would encrypt the email if required even if it did not have HIPAA-specific information in it.
  • Protection of personal information gets restricted when sent out by mistake
  • Credit card fraud is defended by no details leaking out
  • Ease of use and integration into Outlook
  • Full HIPAA compliance
  • Not all third party email clients are supported
  • Encrypted replied remain in the system and do not sync back to the end user
  • Recipients of the emails might be confused around replying
  • Directors' limited liability
  • HIPAA compliance adherence done
  • Protection of personal information
The most critical part of using any application that affects email in any way is what is required from the users in order to get this to work. When IT over complicates any implementation the staff push back. This was not an option when it came to a system for encryption as this is a critical business requirement and having it turned off or manually implemented was not a choice. All changes were made in the back end and the users were not even made aware of any changes.
We had one situation where the emails were being encrypted even though it was not required. I was not comfortable to make changes in the back end so I opened a ticket for them to investigate, giving specific emails as examples of what was being encrypted that should not have been. Once the support team received the ticket they very quickly analyzed the issue and kept me up to date at every step until the issue was resolved.
Our most critical decision to purchase ZIX was the ease of use for the person sending and receiving the encrypted email. We could not have the situation where the receiver had to go to a web site and download an agent or plugin in order to read the email. We could not have the situation where the sender needed to have an agent or plugin running in order to send the email. This requirement is satisfied with Zix.
Any emails that require encryption as dictated by specifics like HIPAA or variance insurance industry standards are made easy by the ability to simply enable these features without having to go through rules and manipulate them to suite the industry. If a user requires an email to be encrypted it can be done in the fly with a keyword trigger in the subject of the email.