Zix Email Encryption - simple, quick, and easy to use.
December 19, 2020

Zix Email Encryption - simple, quick, and easy to use.

Matt Thibault | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

We use Zix as a way to send encrypted emails to keep PHI and other sensitive data secure when being sent to via email. We currently have it deployed at a company level but only a few departments actually utilize it. We chose to deploy it company wide to make sure we don't have anyone that accidentally sends PHI via email without it being encrypted. The nice thing about Zix is that you can deploy it company-wide but only pay for those users that actually utilized the encryption that month. This helps keep the overall cost down.
  • Email Encryption - The implementation was simple and using the encryption is even easier.
  • We only use the email encryption and it does everything that we need it to do.
  • Having Zix email encryption has given us another way to securely share PHI with our patients.
Ease of use and the fact that even with an onsite email solution they were able to provide licensing that wasn't everyone or nothing. Meaning that we could start with a few users and expand without having to license all of our users, even the ones that would never utilize the encryption.
We only utilize the email encryption option that Zix provides and it works great. It was very easy to train users on how to use the email encryption. Managing the software is very easy as well. If you have a question at they provide a lot of video tutorials or you can also reach out to the support team.

Zix Email Encryption (ZixEncrypt) Support

We were having an issue right after implementing Zix that some emails were bouncing back to the outside companies. When we opened a ticket they were quick to help and give us guidance on where to look. In the end it wasn't even an issue on their side but something we needed to tweak on our server.

Using Zix Email Encryption (ZixEncrypt)

Implementing Zix was super easy. They provided step by step instructions on what to do and in which order to do it. Once our email server was pointed and connected with Zix training users on how to use it was even easier. Basically if the user already knew how to send an email that already know how to use Zix.