Item: Zoho Meeting
Rating: 8
Author: Jack Mattheus

Use Cases and Deployment Scope

We mainly use Zoho Meeting to organize online meetings and improve communication between departments in our company. But we also use it to provide technical support to customers who need more attention to resolve their concerns about our services and products. Currently this service is implemented in all departments of our company to improve communication between co-workers and improve work productivity. This service is of great help to our company. Since it allows us to always be in communication and thus improve the response time to problems and solve them quickly.

Pros and Cons

I like the option of being able to share my desktop screen with the people in the room. This option is very useful for showing what to do when someone has a problem and needs to know how to fix it.
I also find the option of polls and voting very useful. This option is very useful to determine the best idea to implement on the topic discussed at that moment.

One of the negative aspects of this service is that there is no user or meeting management when you are in one videoconference.
Another negative aspect of Zoho Meeting is that the chat and messaging option does not exist in the middle of a webinar or video conference.

Return on Investment

We have improved communication, efficiency and productivity thanks to this tool. Since it allows us to be in communication with our colleagues and clients at all times in such a way that we can quickly resolve whatever is inconvenient.

Alternatives Considered

GoToMeeting

• The IT department decided to change the service that we had previously because Zoho Meeting is much more complete and has several services that we are also using such as Zoho Mail and Zoho CRM. We prefer to use them all from the same service provider.

Key Insights

Do you think Zoho Meeting delivers good value for the price?

Yes

Are you happy with Zoho Meeting's feature set?

Yes

Did Zoho Meeting live up to sales and marketing promises?

Yes

Did implementation of Zoho Meeting go as expected?

Yes

Would you buy Zoho Meeting again?

Yes

Other Software Used

Zoho Survey, Paylocity

Usability

I think it is an excellent alternative at a very good price and also the video connection is very stable. But it needs some functionalities in the video conferencing area to make it more intuitive.

Support Rating

I have no complaints since they are very responsible and respond quickly.

Likelihood to Recommend

I consider this service to be very useful for dealing with any work-related issue. In this way, it improves communication, efficiency, and productivity throughout the organization. I cannot imagine a scenario where this tool can be misused. But it certainly shouldn't be used for personal purposes.

Practical tool for video conference.

Overall Satisfaction with Zoho Meeting