TrustRadius
Zoom - Great video and sound quality for your conferencing needs!
https://www.trustradius.com/web-conferencingZoomUnspecified8.91247101
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January 16, 2018

Zoom - Great video and sound quality for your conferencing needs!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Zoom

Zoom is being used at our organization for internal meetings with remote employees or teams, as well as across our sales and customer success teams for prospect and customer meetings and trainings. It allows us to consistently use one tool across our teams rather than a wide array of video conferencing tools.
  • Zoom's video and sound quality is very superior to other similar products.
  • Their integration into your email calendar which allows you to easily add in the conference link and corresponding numbers is very useful and convenient.
  • Their portal is a bit more robust than similar products, allowing you to join, schedule, share your screen as well as organize your contacts and the ability to chat as well.
  • We have had some connectivity issues with Zoom. Conference calls dropping off, as well as some issues while trying to share your screen.
  • The need to input a meeting ID to join the conference call is not ideal. This adds additional time and steps, whereas other products allow you to join seamlessly as long as you have been provided the meeting link or number.
  • Zoom has allowed us to move our teams onto one platform which brought down some of our costs, as well as consolidated our number of conferencing products.
  • Zoom has allowed our internal meetings for employees based in other locations to move along more seamlessly and with more collaboration and sharing.
On occasion I still use GoToMeeting for internal meetings. The ease of use sometimes moves at a quicker pace for me. Especially with being able to quickly join onto a meeting without having to input a meeting ID.
Zoom is well suited for teams who may have multiple offices spread across different locations/offices. The ability to screen share with teams in other locations is ideal.

It is also very well suited for teams who are high touch with customers or who are often facilitating training of some sort.

Zoom Feature Ratings

High quality audio
9
High quality video
10
Low bandwidth requirements
10
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
User authentication
9
Participant roles & permissions
Not Rated
Confidential attendee list
10