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User Review: "Zoom is great, when it's working"
https://www.trustradius.com/web-conferencingZoomUnspecified8.8645101
Bryan Gorham profile photo
January 17, 2018

User Review: "Zoom is great, when it's working"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

We used WebEx before switching to Zoom. I was not a part of the buying or decision making process, but I do use Zoom often as I work in our East Coast office as opposed to our CA HQ. It makes it easy to have meetings with other colleagues and prospects.
  • Very convenient
  • High quality video
  • Easy to schedule and set up meetings on their platform
  • The Zoom Rooms are extremely error prone.
  • We very commonly have technical difficulties.
  • Not sure how to even contact support.
  • People who aren't sitting close to the microphone are difficult to hear on the other end.
  • I believe we saved money over WebEx but not sure.
  • The Zoom Rooms is a plus over WebEx which didn't have this feature, I just wish they worked well more consistently.
  • Helps collaboration across different offices.
The Zoom Rooms are great for going in and sharing screens in a meeting or having a meeting with full teams in different locations. However, it is very common that the audio will simply not work and we have to manually dial in. This also hurts the audio quality when you manually dial.
I was not part of the decision making process but Zoom seems to be more user friendly. The Zoom Rooms are definitely a plus when they are working correctly.
Zoom is well-suited for companies that have a lot of remote employees or different office locations. It's just really tough when a meeting has to get pushed because you are having technical difficulties. It's also not great for sharing screens when you want to "extend" your screen, it only allows you to duplicate.

Zoom Feature Ratings

High quality audio
6
High quality video
10
Low bandwidth requirements
7
Desktop sharing
7
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
9
Live chat
4
Audience polling
Not Rated
Q&A
Not Rated
User authentication
5
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated