Zoom -- connecting our team
February 07, 2019

Zoom -- connecting our team

Domenico Di Cicco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

We use Zoom daily for all our meetings with clients, coworkers and offsite meetings. Our entire commercial department is using Zoom for all external meetings as well. At the moment, our other departments don't use Zoom. It helps us present videos and content across the country in real time,


  • Allows video to view our clients.
  • The collaboration tools are easy to use.
  • Able to mute clients with background noise.


  • Zoom was down a few weeks ago and caused severe headaches for our organization. We had to reschedule the meeting, which hindered the sales process.
  • There is a delay with the audio and mute buttons, which can be frustrating.
  • Sound quality can be poor at times as well.
  • Zoom allows collaborative meetings to save our team time.
  • Zoom allows us to share content to our customers which saves us money.
  • Integration to calendar and CRM saves an incredible amount of time.
We used to use GoToMeeting. We thought their program was ok. They suffered from issues with connectivity and bad audio. I did not like how limiting they were with videos for our clients. We were constrained with a limited amount of seats we could use, which made it cumbersome for large meetings.
Zoom has allowed my team to collaborate throughout the country easily. We can share screens, view content and faces in real time. What Zoom could work on is being more reliable during business hours. Their outage cost our company serious issues which we are not sure if we will recover.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions


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