Item: Zoom Workplace
Rating: 10
Author: Andy Abramson

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

We use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.

Pros and Cons

Pros

High quality video.
Cloud storage of recordings.
Google Calendar integration.
HD video.

Cons

Less customer mail about things we already know.
Better support for small business users. Email and chat isn't always the best route.
Better multi-monitor support.

Return on Investment

Zoom, when we use it, makes it easy to see everyone on a call.
Zoom creates a great water cooler effect for stand ups.
Zoom is a very useful tool for working with remote staff.

Alternatives Considered

GoToMeeting: Zoom is far better.
WebEx: this is like the old style. It's so challenging and complex.
JoinMe: too simplistic.
BlueJeans: the only product that rivals Zoom, and in some ways may be easier.

Likelihood to Recommend

Mobile devices, on WiFi or LTE, have great experiences with Zoom on iPhones and iPads. It's not good in loud places without a headset, so auto-mute of background noise or filtering of background audio would be helpful. These loud environments lead to noise on the call, and not everyone on calls knows how to Mute. Making muting easier and more easily identified would be a big plus.

Zoom Workplace Feature Ratings

Comments

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ZOOMing Along With Video Conferencing

Software Version