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Review: "Zoom - a new leader in the teleconference space!"
https://www.trustradius.com/web-conferencingZoomUnspecified8.8561101
Michael Ball-Marian profile photo
June 27, 2018

Review: "Zoom - a new leader in the teleconference space!"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

We use it within the Accelerator (a collection of startup products). We use it as an alternative to WebEx and other conferencing tools when we can. It solves our need for dependable voice, video and screen sharing during remote calls.
  • Excellent call quality
  • Excellent video quality
  • Good plugins/extensions for things like a calendar.
  • Nothing really! They've got it covered and do it well. They integrate with all manner of voice systems, including SIP.
  • I don't know that it has a dramatic advantage over competitors in price, but the quality is all around better than alternatives. So in that respect it has had a significant impact - less wasted time, better meetings.
Not typically.
I have used quite a range of these tools over time. Some work pretty well if all parties are using a laptop with high bandwidth. However, Zoom works extremely well when people are on different devices / media (like some on phone, some on computer). Others services either can't handle mixed device type calls at all, OR the quality suffers. The most common problem is a lag is introduced when you have a combination of computer and plain phone callers. This does not appear to be the case with Zoom.
It works particularly well for any calls with fewer than 20 people. I have used it on that scale and rarely run into problems of any kind. It might have issues above that number, but I can't say.

Zoom Feature Ratings

High quality audio
10
High quality video
9
Low bandwidth requirements
Not Rated
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
7
Audience polling
Not Rated
Q&A
Not Rated
User authentication
10
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated