Item: Zoom Workplace
Rating: 10
Author: Daniel Quinn

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

I was first introduced to Zoom about 7 years ago by a client that needed a basic video conference service. I was immediately impressed by the simplicity of use, which enabled even mid-level technicians to execute events that it was used on. We now use Zoom as the basis of any small video conference across the business, up to large scale full production communication. It is my personal choice for phone and video conferences for internal or external meetings/ I have my own personal account within the business. The number one problem that Zoom addresses for me in comparison to standard phone conferencing (which incidentally is the primary reason I have a personal account) is the moderation. The lack of moderation on our old phone conferencing system made teleconferences very hard to manage if someone's phone went rogue. Zoom allows me to deal with that issue, with the added benefit of video and screen sharing if required.

Pros and Cons

Pros

Moderation
Screen sharing
Room system integration (SIP / h.232)
Pricing

Cons

Remove the need for the telephone restrictions to more countries in the basic product
Open up higher broadcast quality options

Return on Investment

Improved collaboration internally due to increased moderation and screen sharing options
Easy product to offer our clients for their video/tele-conference needs
Income stream

Zoom Rooms

I personally do not use Zoom Rooms.

Likelihood to Recommend

Zoom is suited for 99% of any scenario you can put in front of me and I would think as a business we have probably done it all. We even used it for an 8 person Sydney/8 person Singapore dinner conference where we used the Breakout Room Function. I can't actually think of a scenario where I would not use it. We even use USB3 and SDI capture devices on larger events to push professional camera mixed signals into Zoom.

Zoom Workplace Feature Ratings

Comments

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Zoom is the best video conferencing product out there for day to day professional use

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