Making a good impression starts with Zoom
August 01, 2019

Making a good impression starts with Zoom

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We use Zoom for all types of conferencing needs across my team. We do Product Demos frequently and have found Zoom to be the easiest for our customers and prospects (who are outside our organization) to join the call via phone or thru computer without any issues. It is quick and easy. Sound quality/clarity - excellent. This greatly helps create a good impression with our customers. We use it also for our daily calls with the development team.
  • It's a very quick and easy process for invitees to join the call. There are multiple choices for invitees to join the call as well.
  • It's easy for invitees to share their screen.
  • It's very easy for the host to schedule the call. Having the plug-in for Outlook makes it easy to schedule the call.
  • Sound clarity/quality is, again, excellent.
  • I can't think of anything for now. It meets all my needs now.
  • As the admin, looking up the master code for each user for starting the call, the navigation was not intuitive. I had to do multiple clicks to get the needed info.
  • We can make a good first impression with our customers and prospects while demoing our product. Zoom helps to make that happen.
  • Though we have some other corporate tool for calls and videos, we chose to spend money on Zoom. This helps with an improved user experience.
Not yet. We haven't used it yet. We will explore this in the coming weeks.
Our corporate tool is Skype. We are not happy with using it for external facing demos. Our prospects and Customers have a better experience using Zoom while collaborating with us, as compared to using Skype.
The majority of our calls are with users who are outside of our organization. So, we had to get a tool that will make it easy for them to join the call and share the screen without having to install a lot of client software. Zoom meets this requirement. I can't think of a scenario where it is not appropriate.

Zoom Feature Ratings

Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
8
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated