Item: Zoom
Rating: 10
Author: Jay Delao

Use Cases and Deployment Scope

Zoom is a software, based especially [for] online meeting automation, which has a myriad of applications in terms of writing and editing live content for screen sharing sessions or one-way group presentations. [The meeting host can] constantly review the number of people who are attending the room [and] can configure privacy settings depending on whether you want another person participating in the meeting [to] host.

Pros and Cons

In our case, we really liked it [...] for being able to easily adapt to our way of working in a group by switching between different video configuration options[.] [D]epending on the presentation to be carried out, [...] [the] accessibility permissions [can be configured so] that other participants may [...] review our information or simply to stay in such meetings as listeners.
Another advantage of Zoom is that meetings can become quite interactive depending on the configuration that is chosen[.] Being able to edit [...] documents [and] also audiovisual content [suchas] electronic whiteboards, [can be] useful to [...] annotate information either based on brainstorming or [...] conducting [a] seminar and you have to create notes on the work completely live.
In the current situation of the pandemic, we have been forced to work completely remotely so that our income is not harmed but thanks to Zoom there have been no problems creating interactions between the work team and we can continue our work[...].
The technical support that zoom offers us has been exemplary, letting us choose the own solutions we want to apply to our software usage problems, mostly caused by compatibility with our devices. With [their] support team, we were able to solve all these problems and we can work with peace of mind.
Regarding Zoom's usability, it is very important to emphasize that it is one of the easiest video conferencing services to use nowadays, possibly due to the constant updates by its team of developers. This clearly makes it one of the most recommended video conferencing services for purely remote work[.] Meetings are easy enough to configure so that anyone associated with our group can use it without having to worry about managing any parameters or having any previous experience in this type of service.

In relation to the negative aspects of the platform, Zoom does not directly save the information that is shared within the meetings to external hosting platforms such as Dropbox or Mega[.] [This] [forces] us to transport the information manually and lose a lot of time in the process of saving our data from the meetings because [...] we need to generate [a] report and not having previously transported them we could not continue working.
The most important drawback with respect to Zoom is that it does not work on all [...] phones, and this limits [...] our employees with low-end devices that can not access the meetings, and based on that they tend to remain uninformed about some key points that stipulate during the execution of the same.

Most Important Features

In order for employees to have the meeting they simply need a small password [that] is easy to set up and can be programmed to have an expiration date[.] [This] ensur[es] there is no way for anyone else to enter the meetings after they are over and review the information shared through it.
Another useful feature of Zoom is that it allows us to comment directly on meetings while they are running and notifies others of such comments.
Regarding the screen sharing system, the platform configuration allows us to switch between several screens depending on the number of hosts we have[.] [T]he work of several employees can be compared live by simply switching the view between one screen and another. This is excellent because it allows the platform's chat rooms to have as many people as necessary attached to them.

Return on Investment

There has been an excellent profit margin during the last six months of using the Zoom platform, probably because it has helped us not to decrease our work capabilities in any way during the pandemic.
In fact, the profit margin has increased by 3, which means that we have improved our resources by 300% thanks to the platform keeping us in touch about the progress of each part of the work.

Alternatives Considered

NONE

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Other Software Used

Metigy, ContractRoom, Aha!

Likelihood to Recommend

For us, where Zoom could be most useful would be if you are working with seminars, either for sales of any kind of product or service or for the execution of online classes. Since the Zoom approach can be customized to cover meetings of all kinds, it could feasibly [...] be used for smaller calls, whether personal or work-related, [that] simply need[s] to have a higher level of privacy. Zoom could also be used [for] group planning so that everyone involved is [...] notified of the points to be carried out when doing their part of the job, which even if it does not directly involve meetings is useful at an informational level, in case you are familiar with most of the services that exist to publish newsletters for a certain number of people to see.

Zoom is the best in the area of video calls

Software Version

Modules Used

Overall Satisfaction with Zoom