Zoom: A COVID-19 Pandemic Necessity
May 10, 2021

Zoom: A COVID-19 Pandemic Necessity

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom

We use Zoom throughout our organization for virtual meetings and for webinars. It has addressed problems with needed social distancing during the COVID pandemic as well as bringing users together who work at different locations.

Pros

  • Ease of use for end users.
  • Easy to set up meetings.

Cons

  • Recording: Not easy to get to or use recordings of Zoom (i.e. not easy to add the recording as a video in a learning/training object for our LMS)
  • Dial-in option takes too long (most of us do not have microphones or cameras on our PCs).
  • Dial in
  • Recording
  • Social distancing
  • Eliminated travel time for meeting attendees.
Zoom has more features than Webex. I was not involved in the decision-making process to choose Zoom over Webex so I can't say why we selected Zoom.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Well-suited for team meetings when team members are at different locations. Well-suited for social distancing needs during the COVID-19 pandemic. Not as well suited for meetings when interpersonal communication is needed (i.e. body language) since not everyone has a camera or microphone.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
8.0
High quality audio
9
High quality video
7
7.3
Calendar integration
10
Meeting initiation
10
Record meetings / events
2
7.0
Desktop sharing
7
8.0
Live chat
8
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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