Item: Zoom
Rating: 9
Author: Omar Moustafa

Use Cases and Deployment Scope

Zoom has lots of functionality more than Microsoft Teams. Most helpful features:

Annotate with participants on a screen/whiteboard.
Remote control another one's screen.
Private chat between meeting participants.
Lightweight app, works fine on laptops with sufficient processing and such.

Also, if you would buy a paid plan their plans are cheap and the customer support team is so cooperative and fast responding. I really recommend using Zoom but its chat is not the best thing, but the best thing is meetings. For chat/group chat, it is recommended more to use Microsoft Teams as you can make polls, make certain people access the channel, and more.

Pros and Cons

Annotate with participants on a whiteboard.
Share multiple screens at the same moment.
Ability to add a co-host.
Ability to record a meeting.
In-meeting chat.

Separate meeting participants into groups.
Login in to an account when joining a Zoom meeting using a link.
Add 2FA (2-factor-authentication).

Most Important Features

Multiple screens can be shared at once.
Whiteboard
Light-weight and easy-to-use app.

Return on Investment

Easy setup webinars.
Discuss with the team in meetings.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Likelihood to Recommend

It is more appropriate for meeting discussions and it is not also the best when it is a webinar, because it doesn't have the best functionality needed. But also, it is good if you have a lot of participants in a meeting where you can click the right/left button to switch between participants.

Really good and recommended

Software Version

Modules Used

Overall Satisfaction with Zoom