Zoom excels at bringing remote working teams together for effective collaboration.
March 27, 2019

Zoom excels at bringing remote working teams together for effective collaboration.

Albert Ellenich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoom Video Webinar

Our teams are geographically distributed and we rely heavily on Zoom to conduct everything from 1-on-1 meetings to full company meetings at quarterly reviews. It's indispensable as a communication tool. As a User Experience Designer, I use Zoom to share concepts and ideas with colleagues via screen sharing capabilities. The ability to annotate your screen during a live presentation is very helpful.
  • Zoom handles multiparticipant meetings very well through a centralized screen that allows you to see all participants, conduct group or individual chat sessions during the meeting and allows anyone to share documents in the meeting.
  • The chat feature in Zoom is very helpful during a meeting for discreetly reaching out to another colleague in the meeting when you want to share verify or validate something before announcing publicly in the meeting. It's great to have sideline conversations that are relevant to myself and another colleague in the meeting without disturbing the meeting.
  • The video features of Zoom are great! Since many of my meetings are conducted virtually, it's nice to see and talk with someone via Zoom's video feature to make our conversations more personal and meaningful
  • As much as I like the chat feature, I haven't found a way to save a chat or retrieve a chat when a meeting ends. If I am not the meeting host, everything disappears once the host ends the meeting. There are many times I'd like the ability to save a transcript of the chat.
  • I routinely falter with the microphone feature. I have set defaults to mute my microphone and video when I join a meeting, but there isn't an obvious visual queue onscreen in Zoom to let me know I am on mute. The microphone icon in the lower left of the screen does change appearance between live and muted, but it's not obvious. Many of my colleagues end up speaking for a minute or 2 before realizing they are on mute.
  • Screen sharing in Zoom is easy to initialize, but as a participant viewing, it can be challenging to quickly get the screen ratios established so you can view the shared items at a reasonable size.
  • I am a user of Zoom, not an administrator, so I can't speak to it's ROI outside of how it effectively allows me to conduct presentations with groups of people I wouldn't normally have in the same room.
  • Zoom has a very positive impact on keeping me connected with my colleagues in a more human way through the use of video and audio when we are conducting meetings. This helps strengthen work relationships so there are less misunderstandings from email or text only systems.
  • Zoom has allowed my company with remote employees all over the place, in addition to multiple physical office locations, conduct quarterly meetings with our CEO that make everyone feel involved.
Zoom is my company's tool of choice and ideal for business uses because of its screen sharing ability, live participant video feeds and private chats during a live meeting. I think its weakness as a tool for personal use is the result of its business-focused features and capabilities, making the tool a little more complicated to use for personal communications.
Zoom is well suited for quick sharing of documents with a colleague or 2 when you want to present preliminary ideas as I often do in my UX work. Zoom has also been effective as a tool for larger meetings with 50+ people. Zoom is less suited for personal use because its feature-rich interface can take some time to set up and getting a meeting started isn't as quick as some native video conferencing applications on mobile phones.

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