Great Suite of Applications for Communication
June 04, 2024
Great Suite of Applications for Communication
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Whiteboard
Overall Satisfaction with Zoom Events & Webinars
We use Zoom Workplace for internal and external meetings as well as customer-facing webinars. We use Zoom Phone and Zoom Contact Center for customer support and external business discussions. Zoom Workplace helps us stay connected with our co-workers and our customers as an all-remote company.
Pros
- Webinars and webinar attendee statistics are an absolutely breeze with Zoom Workplace.
- Zoom Workplace meetings are easy to spin up and make meetings easier and better to attend than alternatives that our productivity suite offers.
- Zoom Phone is so much easier to set up than a traditional VOIP system and works much better.
Cons
- SSO should be a free feature on all paid plans, and not gate-kept behind the most expensive ones.
- Setting up Zoom Contact Center required a professional services engagement. This was disappointing as our team was chomping at the bit and ready to implement without PS.
- Improved collaboration by ease of use of the platform.
- Improved customer support response times with Zoom Contact Center.
- Improved call analytics and metrics with Zoom Contact Center.
Zoom Workplace's solution is much more streamlined, easier to use, easier to administrate, and easier to integrate than any of its competitors.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes
Comments
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