Great for businesses of any size!
August 05, 2024

Great for businesses of any size!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We use it mainly as our internal communication system. We have just started implementing the shared spaces for our different locations. One issue we are currently running into is that you can't rename the "general" channels. This causes some confusion for those who apart of more than one shared space. I would also like to be able to delete private chats with people who have been deleted. I have create a file for "trash" but deleting them would be much better. The scheduler tab for those who have the license is great and I love the calendar integration. I wish the email UI was a little more aesthetically pleasing.

Pros

  • Integration to google chrome
  • customizability of desktop client
  • It looks good - which is much more important that some would think

Cons

  • I would like to see the character limit on messages counting down - I didn't know there was a character limit until I had typed out a long message that I couldn't send
  • I would like to be able to rename general channels in shared workspaces for ease of searching
  • I would like more organization abilities - I'm not sure what this would look like but it tends to be overwhelming for admin users who have to be apart of all channels and chats
  • cost savings
  • reducing the amount of systems used
  • ease of communication with team members
It's very similar. I would say Slack has a more user friendly mobile app.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I think Zoom is a great platform for people who are looking to combine all of their services into one platform. This is originally why we moved over. We were paying for a phone system, Slack, scheduling system, and zoom for meetings. Adopting workspace we were able to condense all of those services into one.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile app for iOS
Not Rated
Mobile app for Android
8
High quality audio
9
High quality video
9
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
9
Live chat
10
User authentication
9
Participant roles & permissions
9
Centralized communications management
10
Team messaging
10
Team document sharing
6
Call and meeting analytics
9

Comments

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