Zoom
December 10, 2024

Zoom

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Meetings & Chat
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

I use Zoom for inbound and outbound client calls. My team works off of a call queue to provide medical services in a telehealth platform. The Zoom queue allows for equal work distribution and helps simplify workflow. Zoom is also utilized for video calls to connect to members and company meetings.

Pros

  • Distribution of work.
  • Video meetings.
  • Reporting analytics.

Cons

  • Wrap up time with outbound calls.
  • Improved team collaboration.
  • Improved team communication.
  • Evenly distributed work.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is effective for all of my client interactions, with the exception of calling emergency dispatch. I wish there was a way to call local dispatch for a patient without having to do a manual Google search for a phone number.

Zoom Workplace Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
10.0
Mobile app for iOS
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
Not Rated
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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