Item: Zoom AI Companion
Rating: 9
Author: Dave Wolf

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use Zoom Workplace to communicate with both our team and clients. Zoom Meetings facilitate most of our internal communication, while Zoom Phone serves as our primary phone system. Client training is conducted through Zoom Webinars. However, we do not use Zoom's team chat feature, as we had already implemented another internal chat system prior to fully integrating Zoom Workplace.

Pros and Cons

Pros

The Zoom Phone feature works great for us
The scheduler that intergrates with my google calander is extreamly benifitial and is a tool that I use on the daily.
I like the ability to change company settings as the admin on the website.

Cons

Needs better intergration with Hubspot, in particular call queues recordings showing up in the hubspot system
there needs to be an easier way to change company holidys

Return on Investment

An improved call center experience was the primary reason we fully integrated with Zoom Workplace, specifically for Zoom Phone. It is reliable, easy to use, and provides up-to-date analytics.

Key Insights

Do you think Zoom AI Companion delivers good value for the price?

Yes

Are you happy with Zoom AI Companion's feature set?

Yes

Did Zoom AI Companion live up to sales and marketing promises?

Yes

Did implementation of Zoom AI Companion go as expected?

Yes

Would you buy Zoom AI Companion again?

Yes

Other Software Used

Slack, HubSpot CRM, Shared Contacts for Gmail

Likelihood to Recommend

We use zoom and zoom workplace for almost all forms of communication. With the one exception being team chat. The only reason we do not use team chat, is that we had previously adopted another chat communication system prior to fully integrating with zoom .

Zoom AI Companion Feature Ratings

Comments

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Zoom Workplace. YAY!!!

Software Version

Modules Used