Item: Zoom Workplace
Rating: 7
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use Zoom Workplace for our internal and external calls, meetings, and messaging throughout our internal network. In addition, we use it to schedule meetings, daily, recurring meetings, etc. It is definitely a great platform to use as we have been a customer since 2021 and addresses the problem of connecting all of our employees (from all over or any that work out of state or from home). We also use it to message each other internally as well and share files if necessary.

Pros and Cons

Pros

Connect us in meetings whether it be in our building or anywhere we bring our computers, phones and laptops
Calling our facilities internally that are outside the US are seemless and doesn't seem to be a challenge when calling abroad
The messaging system is pretty convenient and easy to use.

Cons

It would be great if Zoom had the capabilities to use AI to take notes for us within the platform or be easier to search for past conversations (if it allows us)
A better platform for us to look up files that are being sent internally rather than having to dig through conversations or on the search bar.
Improve on the transcription on Voicemails and most of the time it's not accurate if someone has an accent.

Return on Investment

Negative is that Zoom had to charge us more each year since we have multiple types of users and facilities, there is no cost savings as we have been a long time user.
We have had a bad experience which Account Reps being changed where discounts were honored and then denied when the former Account Rep left. Then we had to pay full price.
The lack of communication with my Account Rep is very poor impact in my opinion. For example, I have emailed my Account Rep two weeks and haven't received a response until today. Scheduled a call per their request on their calendar and they failed to attend the meeting they confirmed with me.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Likelihood to Recommend

Zoom Workplace is very universal and has been easy to use and connects our employees and clients from all over the world. It also is helpful to be used in Screensharing format so that any colleague can be able to share their screen even one-on-one rather than in a meeting. It is easy to look up on a search bar in a group message for certain key words. But at times, it is harder to use when you're looking for specific files or a platform where jot notes yourself (or I'm not aware of it). There are plenty of apps to sync with Zoom, but it would be nice if there was an automated note taker for meetings to have a recap of said meeting.

Zoom Workplace Feature Ratings

Comments

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Great Platform, but needs improvement internally with Communications with Account Rep

Software Version

Modules Used