Zoom Workspace remains the best in class
December 11, 2024

Zoom Workspace remains the best in class

larry heier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Video Webinar
  • Zoom Whiteboard
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

Zoom Workplace replaced the previous VOIP phone system and is used for business meetings with clients who are meeting with us for job assistance

Pros

  • Ease of use
  • Simple
  • To keep client secure and updated
  • Interface is intuitive
  • Everyone loves zoom as compared to Webex and teams

Cons

  • Like to see a client just for VOIP and messaging and not one larger client with video meetings
  • Ability to customize zoom workspace with additional user custom shortcuts and links
  • Like to see different panes in workspace client to show applets persistently in workplace client
  • Cost savings as compared to our previous VOIP solution
  • We can self manage or use our provider for more extensive help easily
  • Zoom Workplace is a verb and most of our customers can easily use zoom the best compares to other competitive products

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Citrix Workspace (discontinued)
Best in class client for video meetings and conceals. I wish it was a bit better for IT user support calls where people need to work collaboratively on one screen (we find G2M) better

Zoom Workplace Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
6
Answering rules
7
Call recording
8
Call park
6
Call screening
Not Rated
Message alerts
8
Business SMS/External Messaging
7
Voicemail Transcription
9
Mobile app for iOS
10
Mobile app for Android
9
High quality audio
8
High quality video
10
Calendar integration
9
Meeting initiation
10
Record meetings / events
10
Desktop sharing
7
Live chat
10
User authentication
Not Rated
Participant roles & permissions
8
Centralized communications management
8
Team messaging
8
Team document sharing
Not Rated
Call and meeting analytics
10

Comments

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