Zoom Contact Center Review
December 11, 2024

Zoom Contact Center Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone

Overall Satisfaction with Zoom Contact Center

We use Zoom Workplace as a contact center for an Orthopedic Group. Some of the problems we used to have involved patients not getting to who they needed to speak to, and now with Zoom, we have made specific queues that has been efficient in solving this issue that we had.

Pros

  • The wallboard is very useful
  • The phones are always working
  • The contact Center is very efficient

Cons

  • There are a lot of steps to answer calls
  • When users switch between contact center and zoom phone, sometimes they still get duplicate calls
  • sometimes we have trouble locating specific calls
  • The IVR has helped us tremendously in directing calls correctly
  • The wallboard helps us see how our agent productivity is
  • We enjoy seeing who is transferring what calls
Zoom Workplace is a lot easier to use than Talkdesk and is a lot less buggy.

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

Yes

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

Zoom Workplace have worked very well for us as an orthopedic group. Being in a call center who schedules appointments, it is imperative that we are able to seamlessly go back and listen to calls to ensure that we are providing the best service to our patients, and Zoom helps us do this.

Comments

More Reviews of Zoom Contact Center

  1. Home
  2. Contact Center Software
  3. Zoom Contact Center Reviews
  4. User Review of Zoom Contact Center