Good Experience, could still be better
December 11, 2024

Good Experience, could still be better

Joshua Brown | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

Zoom Workplace is used as our internal meeting software, customer facing meetings, and contact center applicaiton. It is nice to have everything all in one, and we currently have about 50-100 users in our use case. We are mostly satisfied with it as our solution, as they are evolving with current market levels.

Pros

  • Meetings, Contact Center in 1 Place
  • Automation with Outlook
  • Widely used

Cons

  • Interface needs a refresh, very 2015.
  • Better Contract Options
  • Easier Admin Navigation
Intercom's call features are not yet available. Dialpad does currently seem superior, but we are locked in with Zoom Workplace at the moment.

Do you think Zoom Contact Center delivers good value for the price?

Not sure

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Contact Center again?

Yes

We are a technology service based provider, so i feel it is a very good use case for us and should be good public knowlege. We have no major complaints, there's a lot of minor things that could be improved, but that's the same of any software. If you are a contact center, you'll be fine with Zoom Workplace.

Comments

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