It's Zoom!
January 01, 2025

It's Zoom!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom Workplace

Using Zoom Workplace as well as Zoom Phone, we run our entire customer service off of the Zoom platform. Their phone system is the simplest option available, and Zoom Workplace is just simply how you would want to use the "original" Zoom. At the end of the day, it's the best option.

Pros

  • Video Calling

Cons

  • Admin settings are a little confusing to navigate when editing user permissions across different parts of Zoom
  • Improved collaboration

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Any company that is hybrid will find it necessary for easy home-office communication

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
9
High quality video
8
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
10
Desktop sharing
10
Live chat
Not Rated
User authentication
10
Participant roles & permissions
8
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Zoom Workplace