AI Companion - Use it!
January 02, 2025

AI Companion - Use it!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom AI Companion
  • Zoom Docs

Overall Satisfaction with Zoom Workplace

As a consulting company, we use Zoom Workplace to host webinars, typically with smaller audiences.

Pros

  • Ease of use in scheduling meetings
  • Familiarity of platform by invited parties
  • New features such as AI Companion

Cons

  • Use of AI Companion Docs and Meeting Summary
  • Even on a desktop, there a multiple ways to access Zoom Workplace (web, desktop) which may cause confusion when providing or even following instructions on settings, configurations
  • The team does prefer Zoom over others (Teams), but more clients are using Teams and sometimes require meetings be held on that platform.
  • AI Companion meeting summary has saved us time (and money) by providing us with a base set of meeting minutes and allowing less time to edit and distribute minutes.
As a videoconferencing tool, Zoom stacks up similarly. There are AI Companion tools we haven't seen with Teams yet, but they may be there now or coming soon with Co-Pilot in play on the Microsoft side. I do like having Teams and Sharepoint connections with being able to share documents through the call and chat.

Do you think Zoom AI Companion delivers good value for the price?

Yes

Are you happy with Zoom AI Companion's feature set?

Yes

Did Zoom AI Companion live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom AI Companion go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom AI Companion again?

Yes

Well suited for core video conferencing features. Technical glitches are few and far between.

The AI Companion could use some improvement. Better use guides on how Meeting Summaries and Docs work together. Certain features of Meeting Summary should be turned off by default (automatically send summaries to all attendees should be off by default) while certain settings are confusing (enabling continuous chat has unintended consequences when it comes to distribution).

Zoom AI Companion Feature Ratings

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