My Take on Zoom Workplace
January 02, 2025
My Take on Zoom Workplace
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Scheduler
- Zoom AI Companion
Overall Satisfaction with Zoom Workplace
We use Zoom Workplace Phone as our Primary Customer Service provider. As well, our main internal remote working sessions are had over Zoom Workplace Meetings. The Analytics that Zoom Workplace Provides also aids us in providing Employee reviews as we are able to track Customer Service KPI's. Zoom Workplace Phone is also our main provider for office phone lines which we utilize on a daily basis for operations.
Pros
- Zoom Meetings are great for instant collaboration with my team for working sessions.
- Zoom Phone and visual voicemail assist me in managing inquiries and prospective customer calls.
- AI Companion aids my entire team to evaluate meeting goals and next steps in order to create action items.
Cons
- To include Word-For-Word transcripts of meetings.
- Better Co-Host capabilities
- AI aided audio clarity
- Peace of Mind (Set it and forget it)
- Compatibility with virtually any other organization (familiarity)
- Outlook integration is flawless
Better. In every way. Hands down. Mic Drop.
Do you think Zoom AI Companion delivers good value for the price?
Yes
Are you happy with Zoom AI Companion's feature set?
Yes
Did Zoom AI Companion live up to sales and marketing promises?
Yes
Did implementation of Zoom AI Companion go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom AI Companion again?
No
Comments
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