Item: Zoom Events & Webinars
Rating: 10
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

Zoom Workplace is a reliable, easy to use means of communication in my organization. It is very convenient that it also offers webinar services that make it easy to host virtual events and integrate it with our CRM.

Pros and Cons

Pros

Zoom calendar integration is a great way to see what calls are upcoming
Ease of use for screen sharing and video call settings
Zoom Workplace is reliable at blocking out external noise that should be muted from actual conversation taking place in calls

Cons

I would prefer if the default setting was not to hide all participant view when screen sharing, it's more comfortable to still be able to see the people I am speaking to when giving a presentation
Zoom and HubSpot integrations can be very tedious and difficult to work with. I think It's a HubSpot issue but I hope Zoom can step in to make that process easier
I *hate* switching to another platform. An easy web-based option for those who do not have Zoom downloaded when speaking to vendors outside of the organization would be preferred so I don't have to use someone else's google meet or Teams web-based call option

Return on Investment

Improved collaboration

Alternatives Considered

Microsoft Teams

I prefer Zoom Workplace for the UI. Teams is buggy and there's a lot more lag moving around the platform and call options. It has a better messaging system for sure but calling aspect is less than desirable.

Key Insights

Do you think Zoom Events & Webinars delivers good value for the price?

Not sure

Are you happy with Zoom Events & Webinars's feature set?

Yes

Did Zoom Events & Webinars live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Events & Webinars go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Events & Webinars again?

Yes

Other Software Used

Telegram, Google Workspace

Likelihood to Recommend

I had an issue with my calendar syncing to Zoom Workplace for a while, that was annoying, but it resolved itself someway. Maybe an update. The invite feature is week when in a call, my team never receives them, I manually always have to send a link. I also do not get Zoom call notifications so I am late to meetings often. Too much work to manually find that feature, wish it was a default setting like Teams.

I prefer Zoom Workplace because I think it works faster, is smoother, and I prefer the video settings UI over other platforms. Everyone else makes it too complicated to change backgrounds or blur as necessary. The adjustment for low light is also a huge win.

Comments

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Prefer Zoom Workplace over Teams

Software Version

Modules Used