Zoom Workplace is your earlier Covid-19 Zoom experience but now for business usage
July 12, 2025

Zoom Workplace is your earlier Covid-19 Zoom experience but now for business usage

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Mail & Calendar
  • Zoom AI Companion
  • Zoom Scheduler
  • Zoom Team Chat
  • Zoom Phone

Overall Satisfaction with Zoom Workplace

It is software that allows for communication between employees. Think of chatting, hosting meetings or giving eachother a (phone) call. It is a good way to stay connected while some employees are working from the office and others are working from home. So it allows for flexible working situations and connectivity and therefore allows productivity.

Pros

  • Chat
  • Call
  • Meet

Cons

  • File storing for groups
  • Collaboration on content such as presentations
  • Everything is online, saving carrier costs for mobile phone usage.
  • Better communication through instant messaging.
  • Not directly a measurable ROI on a collaboration tool.
It is good to summarize your meetings or you can use AI to compose messages. They can be emailed to attendees or people that couldn't participate but still want to know the highlights. Or ask questions about topics that were discussed in the meetings.
Zoom Workplace is primarily for communication such as chat, call and meetings, while Microsoft Teams also has strong collaboration tools such as file storing, sharing, editing simultaneously and creating channels where you can post content and discussions and chat about them. So I would say Zoom Workplace is a light version of Microsoft Teams focusing only on the communication.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

No

It is good for communication purposes, for example through text chat, phone calls or virtual meetings. It has AI features built in for summarizing meetings. It is less appropriate for collaboration on files that you would expect in software like Microsoft Teams, where you can set up groups or channels.

Zoom Workplace Feature Ratings

6.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
6
7.0
Answering rules
Not Rated
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
6
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
7.0
High quality audio
7
High quality video
7
7.0
Calendar integration
7
Meeting initiation
Not Rated
Record meetings / events
7
Not Rated
Desktop sharing
Not Rated
8.0
Live chat
8
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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