Item: Zoom Workplace
Rating: 9
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

Zoom Workplace helps keep us organized. automatically logs calls to clients so we are not double calling. Zoom chat helps us stay connected with other collogues and ask questions without having to pick up the phone. Contact center helps us remind clients to sign documents without calling them. Zoom Workplace is ideal if you have offices all over the country

Pros and Cons

Pros

Contact Cente
Chat
Phone

Cons

Setting up contact center was difficult

Return on Investment

Helps us better serve clients
Helps us stay in touch with each other
Saves time overall

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Likelihood to Recommend

Zoom Workplace helps us keep connected with colleagues in other provinces with video calling making it more personal than just a regular phone call. It helps us keep track of when we have called client automatically so we are not bothering them multiple times with phone calls. I would not use Zoom Workplace without a strong internet conneciton

Zoom Workplace Feature Ratings

Comments

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Zoom Workplace was a great addition

Software Version

Modules Used